IT support built for people who just want their computer to work.
Direct, dependable IT support from a single experienced point of contact — computers, networks, accounts, and everything in between — without the tech-jargon runaround.
Preferred contact order: 1. Email · 2. Text · 3. Call — please include your name and a brief description of the issue.
What I handle
Support for the everyday tech problems that eat up your afternoon.
Computers & devices
New machine setup, slow-computer diagnosis, printer headaches, and keeping every device running smoothly — including:
- Operating system upgrades
- Firmware & driver updates
- Memory (RAM) upgrades
- Hard drive & SSD upgrades/replacements
- Virus & malware removal
- Data backup setup
Accounts & software
Email, logins, and everyday software set up correctly the first time, with sensible security practices.
Network setup & troubleshooting
Wired and Wi-Fi networks that stay up — installs, slow-connection fixes, and firewall configuration.
Ongoing support
A monthly plan or pay-as-you-go help desk — someone to call before a small issue becomes a lost afternoon.
Straightforward plans
Pick a plan that matches how much support you need. All plans include remote support; on-site visits are available around Jonesborough.
Essential
For most people — just need a reliable call when something breaks.
- Remote & on-site support
- Same-day response
- No monthly commitment
- Billed per incident
Home Essentials
Ongoing support for a household or home office that wants a dedicated tech contact.
- Up to 4 support hours monthly
- Priority same-day response
- Network & device monitoring
- Security & account best practices
- Unused hours roll over one month
Home Premium
For homes with more devices, more users, and less room for downtime.
- Up to 10 support hours monthly
- Priority response, same day
- Scheduled on-site visits included
- Full network & endpoint monitoring
- Quarterly security review
Rates shown are starting prices and can be adjusted to fit your needs — get in touch for an exact quote.
22+ years keeping people up and running
I'm Joel — an IT professional based in Jonesborough with over two decades of experience spanning help desk support, endpoint management, identity and access administration, and networking for organizations of all sizes.
After years of handling IT for larger organizations, I'm bringing that same level of dependable, plain-spoken support directly to people and homes in Northeast Tennessee.
Get in touch
Send a note or give a call with what's going on — no ticket system, no hold music.